Troubleshooting Live View

If you’re having problems getting questions to show up on the Live View page, check the following:

  1. Make sure you have selected the appropriate question in the Plickers mobile app. Live View only displays questions you have initiated in the Plickers app through your Queue or by Scanning. 

  2. Check the internet connection on both your mobile device and computer. If the question shows up in the app, but not on the computer, you may have a problem with the connection. Plickers also works offline, so if your device is not connected, you will still see results through the Plickers app, so double-check that you can reach Plickers or other sites through your mobile web browser.

  3. Check the Live View Status Indicator for additional context and troubleshooting steps.

     
  4. If you are still experiencing issues after these steps, please contact us with a screenshot of your Live View status indicator and we'll help you get up and running again!
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